Refund & Cancellation Policy

Equora Pro is offered on a monthly or annual basis and is billed in advance for the chosen period through our payment processor, Razorpay. Access to Pro features is granted immediately on successful payment.

You can cancel at any time. Each period is paid for upfront and does not auto-renew without your action, so cancelling simply means you choose not to renew — your Pro access remains active until the end of the period you've already paid for, after which it reverts to the free tier. The free tier (company lookups and core data) remains available at no cost.

Because Equora Pro is a digital service with access granted immediately, fees are generally non-refundable once a billing period has begun.

That said, we want you to be satisfied. If you were charged in error, charged more than once for the same period, or a genuine technical problem prevented you from using Pro and we could not resolve it, contact us within 7 days of the charge and we will review your case and issue a full or pro-rated refund where warranted, at our reasonable discretion.

Email support@equora.in from the email on your account, with your order/payment reference. Approved refunds are returned to your original payment method via Razorpay, typically within 5–7 business days.